A: There is no tow to far for us. Are home base is in Morrisville, NC. We proved our services in (but not limited to) Apex, Cary, Raleigh, and all surrounding areas. Need a tow from NC to TN or vice versa, we have you covered.
A: We strive to give you the most assistance that we can. Our standard services include short or long distance light duty tows, tire changes, jump starts, lock outs, off the road winching. While our drivers are not mechanics, we are an experienced team and we are able to troubleshoot basic issues and give you advice on what your next step should be.
A: We are available 24/7 while restrictions may apply to major holidays.
A: We know that your time is valuable and you are in an unwanted situation. We aim to arrive within 30 mins within RTP surrounding areas, pending traffic and weather conditions.
A: We accept all major credit cards, Cashapp, Apple Pay, Google Pay, Samsung Pay, and cash. Receipts can be emailed/texted to you instantly for any insurance re-imbursement needs.
A: You do not have to wait with your vehicle. As long as we have an accurate location of your vehicle, we can preform the service needed. An invoice will be sent you and you can pay directly from your own device with any major credit card.
A: Yes, we are fully covered with business and commercial auto insurance. That not only covers us as a business, but it also covers your vehicle while it is on our trucks.
A: It is as easy as 1-2-3. Just give us a call at 919-230-4498 and our dispatcher can assist you with a quote and any other questions you may have.
A: Yes, our skilled dispatchers are highly experienced in locating you. With a few questions, our dispatchers will be able to pin point your location so our drivers can find you and get you off the highway safely.
A: Unfortunately, we not allow any animals in the trucks due to allergies that others may have. We strive to give everybody the best riding experience, having allergies in mind helps us protect everybody.
A: Our trucks can seat (with required seatbelts) 5 passengers. Safety to our number 1 rule, so seat belts are required in our trucks. We do not allow passengers to sit on laps or double up in seat belts.
A: Unfortunately, we not allow child car seats in our trucks. Even though we are fully insured, we strive to keep everybody as safe a possible. Our drivers are not certified car seat installers so checking that the car seats for correct installation is not applicable.
A: Our dispatcher will walk you through the list on information, but having the answers ready can help our driver get to you faster. Some basic information that is needed may include: the address/location of your vehicle, the destination address desired (if a tow is needed), the year/make/model/color of your vehicle, and a short description on what is wrong with the vehicle. Our dispatcher will also need your name and best contact phone number so our driver can call you if needed.
A: There is a small charge for a cancellation if the driver is at least half way to your location. If our driver arrives at the given location and you are no longer there, we call that a GOA (Gone on Arrival). There is a small GOA fee charged due to the use of fuel and driver time.
A: Yes, the price could go up or down depending on the information that you have given our dispatcher during your quote. For example, the price could go up with you stated that you need a winch out and you are about 10 off the road, but you are really about 100 feet off the road. Reason for price increase is for extra equipment and time that is needed for a safe and damage-free recovery. A different example, the price could go down and you would a partial refund if the destination changes to a closer location. One of the pain price factors is milage. The shortest distance we tow your vehicle, less the cost.
A: We not provide tires but we will more than happy to tow you to the nearest tire shop.
A: It is against the law to ride in your vehicle while it being towed, but we can accommodate up to 5 passengers in our trucks. Please just let our dispatcher know how many passengers will ride with our driver.
A: Yes and no. It is not information the is needed but it can be helpful if you are in a big parking lot like Target or Walmart. There may be many cars of the same Make/Model as yours, so knowing the plate could help us make sure we find the correct one faster.
A: We do not act as a taxi service but if your home is located near the destination, we do not mind making that extra stop but extra mileage charges may apply.
A: If the shop does not accept your vehicle when our driver arrives at the destination, we would contact you to get a new destination. If we can not get ahold of you, our driver would bring your vehicle back to the pick up location. We would continue to try to get ahold of you make you aware of the situation. Extra charges may apply due to more mileage if destination changes.