A: There is no tow too far for us. Our home base is in Morrisville, NC, and we provide our services in (but not limited to) Cary, Apex, Morrisville, Raleigh, and all surrounding areas. Need a tow from NC to TN or vice versa? We have you covered.
A: We strive to give you the most assistance that we can. Our standard services include short- or long-distance light-duty tows, tire changes, jump starts, lockouts, and off-the-road winching. While our drivers are not mechanics, we are an experienced team and can troubleshoot basic issues and give you advice on what your next step should be.
A: We are available 24/7. Restrictions may apply on major holidays.
A: We know that your time is valuable and that you are in an unwanted situation. We aim to arrive within 30 minutes in the RTP surrounding areas, pending traffic and weather conditions.
A: We accept all major credit cards, Cash App, Apple Pay, Google Pay, Samsung Pay, and cash. Receipts can be emailed or texted to you instantly for any insurance reimbursement needs.
A: You do not have to wait with your vehicle. As long as we have an accurate location for your vehicle, we can perform the service needed. An invoice will be sent to you, and you can pay directly from your own device with any major credit card.
A: Yes, we are fully covered with business and commercial auto insurance. That not only covers us as a business, it also covers your vehicle while it is on our trucks.
A: It is as easy as 1-2-3. Just give us a call at 919-230-4498 and our dispatcher can help you with a quote and any other questions you may have.
A: Yes. Our skilled dispatchers are highly experienced in locating you. With a few questions, they will be able to pinpoint your location so our drivers can find you and get you off the highway safely.
A: Unfortunately, we do not allow any animals in the trucks due to allergies that others may have. We strive to give everybody the best riding experience, and keeping allergies in mind helps us protect everybody.
A: Our trucks can seat 5 passengers, with required seat belts. Safety is our number one rule, so seat belts are required in our trucks. We do not allow passengers to sit on laps or double up in seat belts.
A: Unfortunately, we do not allow child car seats in our trucks. Even though we are fully insured, we strive to keep everybody as safe as possible. Our drivers are not certified car seat installers, so checking a car seat for correct installation is not something we can do.
A: Our dispatcher will walk you through the list of information, but having the answers ready can help our driver get to you faster. Basic information includes: the address or location of your vehicle, the destination address (if a tow is needed), the year, make, model and color of your vehicle, and a short description of what is wrong with it. Our dispatcher will also need your name and the best contact phone number so our driver can call you if needed.
A: There is a small charge for a cancellation if the driver is at least halfway to your location. If our driver arrives at the given location and you are no longer there, we call that a GOA (Gone on Arrival). There is a small GOA fee due to the fuel and driver time used.
A: Yes, the price could go up or down depending on the information you gave our dispatcher during your quote. For example, the price could go up if you stated that you need a winch-out and are about 10 feet off the road, but you are really about 100 feet off the road; the increase covers the extra equipment and time needed for a safe, damage-free recovery. On the other hand, the price could go down, and you would get a partial refund, if the destination changes to a closer location. One of the main price factors is mileage: the shorter the distance we tow your vehicle, the lower the cost.
A: We do not provide tires, but we will be more than happy to tow you to the nearest tire shop.
A: It is against the law to ride in your vehicle while it is being towed, but we can accommodate up to 5 passengers in our trucks. Just let our dispatcher know how many passengers will ride with our driver.
A: Yes and no. It is not information that is required, but it can be helpful if you are in a big parking lot like Target or Walmart. There may be many cars of the same make and model as yours, so knowing the plate helps us make sure we find the correct one faster.
A: We do not act as a taxi service, but if your home is located near the destination, we do not mind making that extra stop. Extra mileage charges may apply.
A: If the shop does not accept your vehicle when our driver arrives at the destination, we will contact you to get a new destination. If we cannot get hold of you, our driver will bring your vehicle back to the pickup location, and we will keep trying to reach you to make you aware of the situation. Extra charges may apply for the additional mileage if the destination changes.